Privacy Policy

At Herby House, we value the trust you place in us and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.

1. About Herby House

Herby House is an online shopping business committed to providing customers with a convenient and reliable shopping experience. We operate our website and related online services to allow customers to browse products, place orders, make payments, and access customer support.

For the purposes of this Privacy Policy, "Herby House," "we," "our," and "us" refer to the business operating the Herby House website.

Business Address: 15, Canal Circular Rd, Daspara, Haludkol, Kolkata, West Bengal 700067

Email: herbyhouse@gmail.com

Contact Number: 9903982303

2. Purpose of This Privacy Policy

This Privacy Policy describes our practices concerning the collection, use, storage, retention, and disclosure of personal information belonging to customers, registered users, and website visitors.

It applies to information collected through our website, customer support channels, order processing systems, and other interactions with Herby House.

This policy should be read together with our Terms and Conditions, Shipping Policy, and Return and Refund Policy.

3. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

3.1 Personal Information

When you register, place an order, or contact us, we may collect:

Full name.
Email address.
Mobile or telephone number.
Billing and shipping address.
Account login details.
Order history and purchase information.
Information you voluntarily provide through customer support or feedback forms.

3.2 Payment Information

When you make a purchase, certain payment information may be processed by our third-party payment service providers.

This may include payment transaction references, payment status, and other information necessary to process your transaction.

Payment card details and banking credentials are generally handled by the relevant payment provider where its services are used. We do not intentionally collect or store complete payment card credentials unless expressly stated and lawfully permitted.

3.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the technologies we use. This may include:

IP address.
Browser type and device information.
Operating system.
Pages visited and interactions with our website.
Date, time, and duration of visits.
Cookies and similar tracking technologies.

We use this information to maintain website functionality, improve performance, understand usage patterns, and help protect our services against misuse.

3.4 Communications and Feedback

If you contact us by email, telephone, or another support channel, we may retain the information you provide, including your questions, complaints, order-related communications, and our responses, to assist you and maintain appropriate business records.

4. How We Use Your Information

Herby House may use your personal information for the following purposes:

Order processing: To receive, confirm, process, pack, ship, and deliver your orders.
Account management: To create and manage customer accounts and authenticate users.
Payment processing: To facilitate payments, verify transactions, and process eligible refunds.
Customer support: To respond to questions, complaints, returns, replacements, and refund requests.
Service improvement: To improve our website, product offerings, shopping experience, and customer service.
Communications: To send order confirmations, shipping updates, delivery notifications, and important service announcements.
Marketing: To share promotional offers, product updates, and marketing communications where permitted by law and subject to any required consent.
Security and fraud prevention: To detect suspicious transactions, prevent fraud, protect customer accounts, and maintain website security.
Legal compliance: To comply with applicable laws, regulations, lawful requests, and recordkeeping obligations.
Business administration: To maintain accounting records, resolve disputes, and enforce our Terms and Conditions.

We will not use personal information for purposes incompatible with the purposes described in this policy unless permitted by applicable law or with any additional consent required by law.

5. Consent and Your Choices

We seek and rely on consent where required under applicable law. Certain information may also be processed where necessary to fulfil an order, provide a requested service, comply with a legal obligation, or rely on another lawful basis.

Providing personal information is generally voluntary. However, some information, such as a delivery address or contact number, may be necessary to complete a purchase or provide a requested service.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal will not affect the lawfulness of processing carried out before withdrawal or processing that may continue under another lawful basis.

You may also opt out of promotional communications by following the unsubscribe instructions, where available, or by contacting us directly.

6. Payment Security

Payments made through our website may be processed using third-party payment gateways or payment service providers.

These providers may collect and process payment information under their own privacy policies and security procedures.

We take reasonable steps to use appropriate payment services and protect transaction-related information. However, payment processing and authentication may be subject to the terms, systems, and security practices of the relevant provider.

Customers should never share passwords, one-time passwords (OTPs), or payment authentication credentials with anyone claiming to represent Herby House.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

Remember shopping cart items and user preferences.
Maintain account sessions.
Understand website traffic and performance.
Improve website functionality.
Support advertising or marketing activities, where applicable and permitted.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

Disabling certain cookies may affect features such as account access, shopping cart functionality, or checkout.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

8. Sharing and Disclosure of Information

Herby House does not sell your personal information to third parties.

We may share relevant information with the following categories of recipients where necessary and lawful:

8.1 Service Providers

We may share information with third parties that help us operate our business, including:

Payment gateways and payment processors.
Shipping and logistics partners.
Website hosting and technical service providers.
Customer support providers.
Website analytics and security providers.

These parties should receive only the information reasonably necessary to perform their services and are expected to protect it in accordance with applicable contractual and legal requirements.

8.2 Legal and Regulatory Authorities

We may disclose personal information where required by law, a valid legal process, a competent authority, or where disclosure is otherwise lawfully necessary to protect rights, prevent fraud, investigate unlawful activity, or protect the safety of individuals.

8.3 Business Transfers

If Herby House undergoes a merger, restructuring, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

8.4 With Your Consent

We may share information for other specified purposes where you have provided consent or where another lawful basis permits the disclosure.

9. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

Depending on the systems used, these measures may include access controls, secure connections, authentication procedures, system monitoring, and appropriate service-provider safeguards.

Access to personal information is restricted to authorized personnel and service providers who need the information for legitimate business purposes.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us and respond appropriately to security incidents as required by law.

10. Data Retention

Herby House retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to any applicable legal retention obligations.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where deletion is legally available.
Withdraw consent for processing that relies on your consent.
Opt out of promotional communications.
Raise a complaint regarding the collection or use of your personal information.
Seek other applicable remedies available under Indian law.

To exercise your rights, contact us using the details in Section 15. We may request reasonable information to verify your identity before processing a request.

We will respond within the timeframe required by applicable law. Some information may need to be retained where legally required or where another lawful basis applies.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

These third parties may have their own privacy policies and terms of use. Herby House does not control the privacy practices of independent third-party websites.

We encourage you to review the applicable privacy notices before providing personal information to those services.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website or its practices.

13. Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited or requires consent that has not been obtained.

Where applicable law requires parental or guardian consent for the processing of a child's personal information, we will take the steps required by law.

If you believe a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

Herby House may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal obligations.

The revised policy will be published on our website with an updated "Last Updated" date.

Where required by law, we will notify users of material changes or obtain renewed consent before undertaking processing that requires it.

We encourage you to review this policy periodically to remain informed about how we handle personal information.

15. Contact Us and Privacy Complaints

If you have questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, you may contact us using the details below.

Business Name: Herby House

Email Address: herbyhouse@gmail.com

Contact Number: 9903982303

Postal Address: 15, Canal Circular Rd, Daspara, Haludkol, Kolkata,West Bengal 700067

Please include sufficient details about your concern so that we can identify the issue and respond appropriately.

We will review privacy-related requests and complaints and take appropriate action in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including applicable data protection and consumer protection legislation.

Nothing in this policy is intended to exclude or restrict any privacy right or remedy that cannot lawfully be excluded or restricted.